Return Policy

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit, refund, or exchange. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached - please feel free to keep the postcard/note. 

 

U.S. Returns

To qualify for free return shipping with a refund to your original payment method (i.e. credit card, Paypal), your return must be made within 7 days of receiving it. Returns made after 7 days will need to be returned within 30 calendar days of receipt, and will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you.

Original shipping charges are non-refundable. Returns for online store credit will be processed free of charge. 

If you wish to return items from your online order, please complete the Returns Form here.

 

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock.

You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item. 

Start the exchange process by completing the Returns Form here.

 

International Returns

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. *We do not accept international exchanges at this time.

 

Gracemade
Order # _________
1800 Essex St. Suite 326
Los Angeles, CA 90021

Refunds and Processing

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.

If you wish to return or exchange items from your online order, please complete the Returns Form here.